Strength, Trust, and Longevity
The bottom line is, Mountain Land has a higher success recovery rate than any of its competition. What makes this rate impressive is the fact that Mountain Land has maintained it across both small organizations and large ones.
We attribute this success to a few different factors including but not limited to:
People First collections approach
- Strength, trust, and longevity of client relationships – With its strongest relationships continuing 10 to 15 years and counting, clients have found every reason to keep using Mountain Land’s quality collection services.
- Understanding and Owning your accounts – Mountain Land does not practice or believe in sub-contracting out your primary collection efforts. All collectors are employees of Mountain Land. The customer service representatives and account executives are handpicked and have proven track records in the industry. With an employee turnover rate that is less than half of the national rate, Mountain Land is able to learn and understand your accounts. This level of ownership of your accounts will always get the highest recovery possible.
- Comprehensive Training and Monitoring – Each collector must complete a rigorous training program before they are able to collect from consumers. Once training is completed, regular training meetings are held to keep their skills sharp and up to date with the latest regulations and collection methods. They are always aware of the Fair Debt Collections Practices Act (FDCPA), Health Insurance Portability and Accountability Act (HIPAA), Fair Credit Reporting Act (FCRA) and other such laws and regulations and are tested periodically to keep them current. Collectors enjoy working at Mountain Land because of the great training and assistance they receive. Each is monitored carefully by phone and in side-by-side evaluations. Every phone call is recorded and stored for future reference and training opportunities. When collectors are given the tools to be the best, your recovery rate will always be higher.
– This positive approach has been key to Mountain Land’s high recovery rates for over 18 years.
“(Mountain Land’s) recovery percentage has steadily increased over the last several months…They request meetings with our company regularly to discuss how they might improve their processes or recovery percentages.”
Sherri Smith, Customer Support Supervisor, Questar
“… Since we teamed up with (Mountain Land) we have seen an increase in our overall recovery of our bad debt.”
Kris Peterson, Collections Manager, Gold Cross Ambulance