The key to a positive collection approach is to put “People First”. The principles in this approach include:
Keeping things positive and "People First" will maintain your company's good image and help consumers through these tough economic times, which means far fewer consumer complaints.
"…(Mountain Land's) staff are reliable and handle our accounts in a professional manner. (They have) been responsive to any requests given and will always work these out…"
Penni Shephard, Asst. Business Office Director, Jordan Valley Medical Center