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State-of-the-Art Technology
Making Your Life Easier And Your Information More Secure

Mountain Land has implemented the latest state-of-the-art technology in the collections industry.  That means we’re making your life easier and your information more secure.  Here are a few of the many elements and benefits of that technology:

  • Debt$Net – leading software in the collection industry providing highly customizable options to fit your current and future collection needs
  • Auto-Dialer – a dialer that allows Mountain Land to have more right-party contacts resulting in more total dollars collected
  • Inbound/Outbound Interactive Communication – this technology has increased productivity by 300%.  Some of its many features are:
    • Keeps the agency open around the clock
    • Delivers interactive messages including the option to transfer to an agent during business hours
    • Delivers interactive messages to verify right-party contact
    • Speak a demand for payment that includes payment options
    • Can take a credit card or phone check without collector intervention
    • Available in both English and Spanish
    • Eliminates “no answer” and disconnected phone calls
  • Address Cleansing – all notices are submitted through NCOA (National Change of Address) and through an address correction software that is CASS certified by the US Postal Service.  This enables Mountain Land to cleans and enhance addresses, increasing the percentage of letters delivered
  • Account Scoring – accounts are scored through TransUnion’s Collection Prioritization Engine.  This powerful tool Mountain Land can combine multiple recovery models and credit characteristics to maximize the likelihood of recovery.
  • Customized Skip Tracing Web site – custom developed by Mountain Land to compliment their unique approach to skip tracing, it features the most advanced skip tracing technology available
  • Data Security – every measure is taken to assure the security of your data including:
    • Specific in-house policies – these assure proper training and compliance of all employees with HIPAA regulations; training is done using the American Collectors Association guidelines
    • Personal Health Information (PHI) software security – all software that holds PHI is only accessible in locked rooms with access restrictions, password protected, and information such as social security numbers are masked from view
    • On-Site Paper Shredding – when relevant, all secure and private paperwork is properly shredded and disposed of onsite
    • HIPAA Compliance –information is only released to third parties as allowed under HIPAA
    • Secure Socket Layer (SSL) – as recommended by HIPAA, all information through a web site or other web services is delivered through a 128-bit encrypted secure certificate (SSL); this ensures that all data viewed or transferred is secure;
    • Secure Electronic Communication - any email communications are digitally signed using Verisign Class 1 Digital ID’s and encryption
Confidentiality Agreements, Bonded Agents, and Background Checks – Mountain Land is fully bonded.  A background check is done on every employee and they are required to sign confidentiality agreements to assure that privacy guidelines are followed.

“I am now placing all accounts exclusively with Mountain Land because of the superior service they provide… I continue to be impressed by the professional and caring manner in which my accounts are collected.”

Jim Burgon, Billing Manager, Utah Radiology Billing